Metropolitan Police Service: Supporting the UK’s largest police service

Babcock supports the UK’s largest police service. The Metropolitan Police Service (MPS) polices 620 square miles and serves more than eight million people across one of the world’s most dynamic and diverse cities. The MPS keeps London safe for everyone, as well as co-ordinating national counter-terrorism matters.

Contract Summary

INDUSTRY SECTOR: Emergency Services – Police
SERVICES DELIVERED: Repair & Maintenance, Collision repair, Logistics support & fleet administration
CONTRACT DURATION: Commenced: 2006 Duration: 16 years including extensions
CONTRACT LOCATION: Park Royal, London, UK, Rainham, Essex, UK, Woolwich, London, UK

Key outcomes:

REDUCED COSTS: Working in close partnership with the customer to deliver cost savings and value-for-money solutions
INFORMATION SYSTEMS: My-Fleet web portal, providing interactive access for essential fleet management information
FLEET AVAILABILITY: Dynamic fleet availability management
ENHANCED CAPABILITY: Project management support, new technology and innovation roll out

The challenge

Managing the availability of over 3,500 MPS vehicles and associated specialist equipment
Highly critical response required 24/7 x 365 days a year to defects and communications problems to ensure minimal downtime
Building, managing and running the complete fleet operation across three workshops 24/7 365 days a year to meet operational targets
Providing additional fleet management support including the administration of fuel cards, Road Fund Licences, PCNs, NIPs and assisting with the Vehicle Replacement Programme in partnership with the customer.

The Solution

Multi-million pound investment in three new London-based dedicated service and repair facilities.
In 2019 Babcock invested in a new multi-million pound state of the art workshop facility in Rainham, Essex on the eastern side of London, equipped with modern equipment and technology. This brand new workshop significantly increases the capacity and capability of the contract and Babcock’s ability to maintain the MPS fleet, helping to continue to keep London safe.
Babcock used its proven asset management approach to manage real-time fleet availability and optimise usage through developing more accurate dynamic maintenance schedules, work patterns, procedures and asset tracking. Tailored incident reporting was introduced to support detailed trend analysis that identifies potential efficiency improvements and pinpoints resource needs.
Babcock managed the second generation TUPE of a number of MPS staff and, by integrating the skills and culture of both organisations, has successfully established a committed and effective team. The workshops, combined with 19 mobile maintenance response units, carry out over 140,000 hours of labour per year.

The Outcome

Babcock’s drive to continually provide a high quality and resilient service has delivered the following outcomes:

Dynamic fleet availability management
My-Fleet web portal, providing interactive access for essential fleet management information
Working closely with the customer to deliver cost savings and provide value-for-money solutions

Key elements:

Full availability contract
Dedicated call centre
TUPE of unionised workshop staff
Multi-million pound redevelopment and management of three workshops
Mobile maintenance unit support
Vehicle recovery, collection and delivery service
Focus on delivering against very stringent set availability and performance targets across the London boroughs.

For further information email: [email protected]

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