Customer Privacy 2016

Substantiated complaints concerning breaches of customer privacy and losses of customer data

1. Total number of substantiated complaints received concerning breaches of customer privacy, categorized by:
   1. complaints received from outside parties and substantiated by the organization;
   2. complaints from regulatory bodies.
2. Total number of identified leaks, thefts, or losses of customer data.
3. If the organization has not identified any substantiated complaints, a brief statement of this fact is sufficient.